Empowering Local Communities through Internet Connectivity

What is CBN-MA?

CBN-MA is a high-speed internet (broadband) utility designed to provide internet service access to areas that are either unserved or underserved, though the entire area will have access to service by the completion of the initial build.  If you are a resident, business, non-profit, or institution located within the South Worcester County area, you will be eligible to subscribe to CBN-MA.

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What is fiber optics?

Fiber Optics is a technology that transmits data as pulses of light offering vastly higher speeds, lower latency, and greater bandwidth than traditional copper wiring.

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Fixed wireless is a high-speed internet service that delivers broadband using radio waves instead of cables. A stationary antenna is installed on the building, receiving signals from a nearby transmitter, making it ideal for rural areas, providing reliable, high-speed connectivity without needing ground-based, fiber, or DSL cables.

 

How will fiber technology improve my broadband service?

The use of a fiber network instead of slower bandwidth cables going directly to home networks provides faster internet service with increased bandwidth as well as more continuous reliable connections with much fewer outages.

 

Is CBN-MA a local business?

Yes! CBN-MA is a Massachusetts-based local business focusing on providing broadband services for locals by locals.

 

How do I know if I can receive service in my area?

The initial project will bring internet services to the 10 buildings listed on the map, with expansion beyond that planned for the end of 2026. Check back often to see the status of your area, or call us. We’d love to hear from you!

 

What do I do if my address is not currently listed in a project or service area?

Our Primary Office Hours are 9AM-6PM, but you can call 24/7 to get connected to one of our Customer Service Representatives.

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How and when will this service be offered?

The Residential Retrofit Program is designed to deliver reliable, gigabit-capable broadband infrastructure to underserved multi-dwelling buildings. This investment represents a significant step forward in expanding digital access and ensuring that residents in historically underserved areas have the connectivity necessary to participate fully in today’s digital economy.  Service installations will begin April, 2026 and will continue throughout the year.  Check the map to see when your area is scheduled to begin construction.​

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Who is paying for the build?

The build is supported by funding from the Commonwealth of Massachusetts through the American Rescue Plan Act’s Capital Projects Fund.

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What will the service cost?

(Mbps – Megabits per second)

100/20 Mbps – $24.99 per month 
100/100 Mbps - $39.99 per month
200/200 Mbps - $59.99 per month
500/500 Mbps - $69.99 per month (where available)

1000/1000 Mbps - $89.99 per month (where available)

These rates are guaranteed for 10 years. More importantly, the customer service experience will be second to none. When you call CBN-MA’s customer service line, you will be connected with a live, locally based representative within 30 seconds. 

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Will there be project updates? How do we sign up?

Project updates will be readily available on both the Massachusetts Broadband Institute (MBI) website and the CBN-MA website. Updates will be provided when each building is made active allowing the residents within that site to sign-up for the service. In addition, CBN-MA is developing an interactive web-mapping tool that would allow a person to enter an address to determine an approximate time service would be available. CBN-MA will begin marketing its service within the month of April through home mailings, digital and traditional advertisements, door hangers, yard signs, and through community events and organizations.

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Why has CBN taken this path to expand?

As part of the Residential Retrofit Program, CBN will deploy a fiber-to-the-premises network architecture within participating properties, enabling residents to access high-capacity, low-latency broadband service. The network is designed to deliver symmetrical gigabit speeds, with scalability to support future increases in demand. In addition to infrastructure improvements, the program includes a strong emphasis on digital equity, ensuring that residents have not only access to service, but also the tools and support necessary to fully benefit from connectivity. The project will include enhancements to in-building infrastructure, expanded connectivity to individual residential units, and improvements to shared spaces to support reliable internet access throughout each property. These investments are intended to create a long-term, sustainable broadband solution that meets the needs of residents today while preparing these buildings for the future.

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If I am tech savvy, can I install my own equipment?

Absolutely! We have a DIY Installation Kit available for those who prefer to do their own installation. If you are interested, just give us a call and our team will be happy to assist you in ordering a kit.

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Do I have to sign a contract?

With CBN-MA, residential customers pay for service month-to-month with no long-term contracts or commitments. Both the customer and CBN-MA have the right to cancel the service agreement with one month’s notice.

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What do I do if I am having technical difficulties with my CBN-MA internet service?

CBN-MA offers 24/7 customer service, with local customer support representatives. Customers experiencing technical issues with internet services can call 508-906-8680 and expect a response and/or resolution within 24 hours. If issues cannot be resolved within 48 hours, customers will be credited with one day of service until a resolution is found.